INTRODUCTION : -
Food Ordering apps are a new rage, from restaurant owners making their own food ordering app for you to deliver food while sitting on your couch to services like zomato, foodpanda, swiggy which act as a collaboration platform between the restaurants and clients. Building a mobile app is easy with the advent of so many tools and technologies, but depending on the kind of app that you’re building, you may need to follow certain guidelines and adhere to some criteria. Food ordering app development is not a linear process, but one that entails a lot of complexity.
UX (user experience) research is the systematic investigation of users and their requirements, in order to add context and insight into the process of designing the user experience. UX research employs a variety of techniques, tools, and methodologies to reach conclusions, determine facts, and uncover problems, thereby revealing valuable information that can be fed into the design process.
A user persona is a representation of the goals and behavior of a hypothesized group of users. In most cases, personas are synthesized from data collected from interviews with users.
An Empathy map will help you understand your user’s needs while you develop a deeper understanding of the persons you are designing for. An Empathy Map is just one tool that can help you empathize and synthesize your observations from the research phase, and draw out unexpected insights about your user’s needs.
Scenario and storyboard
A scenario is a situation that captures how users perform tasks on your site or app.
A storyboard is a visual representation of how the user would react with your site or app.
A wireframe is a low-fidelity, simplified outline of your product.
Wireframes are used early in the development process to establish the basic structure of an app before visual design and content is added. In the ideation phase I created wireframes presenting information architecture of the future layout.
App user interface design
A mobile user interface (mobile UI) is the graphical and usually touch-sensitive display on a mobile device, such as a smartphone or tablet that allows the user to interact with the device’s apps, features, content, and functions.
After the successful completion of the design part, development was required in order to bring the project to life. Our Android and iOS developers stepped in and provided their best advice on the design and workflow which made the app flawless as it is today.
The client received a huge applaud on the design of the project and is satisfied with our services in totality.
The mobile aggregator is an application that combines various thematic platforms in order to increase their level of sales and ensure the convenience of the choice of dishes and drinks by users. A distinctive feature of the application is a single design, user-friendly interface.
I decided to create competing app where to make an order should be as simple as few clicks on mobile device. And it should be easy to understand and informative about the options and choices the users have.
I’ve started the process with competitive research and I identified top three competitors. Analyzing and comparing the content of their apps helped me to determine the direction of development.
Further, to build empathy with users, I started off with a set of casual interviews. This resulted in a preliminary set of requirements and creating User Personas Interviews helped me to discover list of main requests of the users:
• Quality of the service
• Good choice of listed restaurants
• Delivery/Take away option
• Price criterion
• Reviews of other users Wireframes
How does our food delivery system work for Restaurant?
Using a customer mobile app, your customers browse your food menu on the smartphone. They select items & quantity to make a food order & pay for the order via mobile app. Upon payment confirmation, they redirected to order confirmation information and now they can track the order from their account. Tracking tree of the order shows all the information like Order received by the restaurant, Order is in preparation, order ready for delivery, order picked up by driver & confirmation on the delivery of the order.
After order confirmation, Order goes into Order management tablet app which generally placed at the cash counter of a restaurant or in the kitchen. Staff can accept or deny the order with a note. Order management app has two options – Automatic print of new order via wireless thermal printer or can manually print the order via the wireless thermal printer. As soon as the staff accepts the order, it also goes automatically to the nearest available delivery boy which has been signed up with the system.
During the preparation of the food, Restaurant staff can assign order delivery to the nearest available delivery guy manually or the delivery guy sees the order in his delivery guy app and can assign himself to deliver the order.
Delivery boy reaches the restaurant and picks the order for delivery to the customer given address. Customers can see live movements of the delivery boy with an estimated time of arrival on the map interface.
Order will be delivered to customer address and driver mark delivery completion on their delivery guy mobile app.
CONCLUSION : -
Taking into account all the mentioned details, we can make the conclusion that the food ordering app development requires a professional workforce, time and resources. Careful planning and learning your users’ needs clarifies a lot of important cornerstones. The point is that you need to target not only the clients but restaurants and couriers as well. Covering all their needs is the proven business strategy that focuses on how to make a food ordering app that can become a successful market competitor. An online food ordering system has been a great way to build brands and strengthen businesses. Thus, no exaggeration to conclude that food ordering and delivery has come a long way since its outset and keeps on growing with its features it keeps adding on with every passing day.
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