"Design is a funny word. Some people think design means how it looks. But deeply, if you dig down, it’s how it works. To design something really well, you have to get it. You have to feel it in your gut. You have to understand what it’s about." The Bicycle for the Mind and the Broken Promise of Email In 1980, I came across a study published in Scientific American that changed the way I thought about human technology forever. The researchers were measuring the efficiency of lo