About the Agent
The Telemedicine Triage Assistant evaluates patient symptoms, medical history, and vital signs to determine urgency levels, recommend appropriate care settings, and facilitate efficient routing to healthcare providers. It conducts structured symptom assessments through conversational interviews, applies clinical protocols and decision trees, identifies red flag symptoms requiring immediate attention, and can escalate emergencies to 911 or emergency departments. The assistant considers patient demographics, pre-existing conditions, current medications, and risk factors while maintaining HIPAA compliance. It provides patients with self-care guidance for minor issues, schedules virtual visits for moderate concerns, and directs serious cases to urgent care or emergency services. Critical for telehealth platforms, healthcare systems, and virtual care providers, this tool reduces unnecessary emergency visits by 30%, ensures patients receive appropriate care levels, decreases wait times through better routing, and improves patient outcomes through early identification of serious conditions.
