About the Agent
The Patient Query Agent serves as an intelligent virtual health assistant that answers patient questions about symptoms, medications, appointments, insurance coverage, and general health information. It provides accurate, evidence-based responses while maintaining HIPAA compliance and appropriate medical disclaimers. The agent can help patients schedule appointments, request prescription refills, access test results, understand billing statements, and navigate healthcare processes. It recognizes urgent situations requiring immediate medical attention and escalates accordingly. Designed for healthcare providers, hospitals, and medical practices, this tool reduces call center volume by 40-60%, improves patient satisfaction through 24/7 availability, decreases administrative burden on staff, and ensures patients receive timely, accurate information about their care.
